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Led the end-to-end architecture and development of a full accounting system from scratch, serving as the single point of ownership for transaction processing, financial reporting, and reconciliation modules.
Architected a highly normalized PostgreSQL database with 50+ core tables, reducing complex query execution time by ~30% through strategic indexing and query optimization.
Automated critical accounting workflows including invoice generation, payment matching, and monthly closing, saving the finance team approximately 20 hours per month in manual data entry.
Led and planned a cloud infrastructure migration from a costly multi-provider setup to an optimized set up, cutting monthly cloud hosting costs by 90% while maintaining 99.9% system uptime.

Maintained and enhanced HRIS and Payroll systems serving 1,000+ employees, delivering new features for attendance tracking, leave management, and tax computation modules.
Optimized complex MySQL queries and restructured database indexes, reducing high-volume payroll report generation time from ~8 seconds to under 2 seconds.
Refactored legacy code to improve maintainability and reduce technical debt, resulting in fewer regression bugs and smoother feature rollouts.

Provided tier-1 and tier-2 technical support via chat and phone, diagnosing and resolving software, account, and service-related issues for 40+ customers daily.
Achieved a 95% first-contact resolution rate by leveraging internal CRM and diagnostic tools to identify root causes of system errors and application crashes.
Drove a 75% increase in monthly sales by proactively identifying upsell opportunities during customer support interactions, recommending relevant service upgrades and additional features that addressed client pain points.

Led development and maintained desktop and mobile applications for internal business operations and field staff using C#, WinForms, and Xamarin.
Optimized MS SQL Server stored procedures and query performance, improving data retrieval speed by ~25% for frequently accessed inventory and order tracking modules.
Diagnosed and resolved complex software defects including memory leaks and threading issues through systematic debugging, reducing application crash rates by ~15%.

Benjie Edroso